CIR has a designated team of professionals who act as the first point of contact for clients, resulting in the developing of a one-on-one relationship, so clients can be confident that the person they are speaking to understands their concerns and their goals, due to the ongoing and regular contact between the client and its Client Services representative.
As a minority-owned firm, CIR is focused on the discipline of providing excellent service, the respect of working individually with clients, and the foresight of preparation for the future.
Hours of work
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CIR has made a firm commitment to surpass the industry requirements for security, technology, and compliance.
The business of collections is focused on client service and dependent on technology for success. For that reason, CIR concentrates on the development of employees as well as the advancement of its IT support and internal compliance.
CIR attorneys are in full compliance with the FDCPA and all laws pertaining to the industry.
CIR's security systems ensure the maximum security of documents, privacy and exchange of information.
IT process improvements include state-of-the-art strategies and products for account segmentation, tracking, and reporting.
CIR wants to help consumers understand the collections process, clarify their rights under state and federal law, and satisfy any questions they may have regarding their account.
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